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The future of intelligent operational solutions
iSOC operates 24x7, providing proactive management for multiple infrastructure disciplines including Data Centre, Cloud, Networking, Security and Application operations.
We leverage proven process methodologies, industry-standard tooling, and best-shore resourcing to deliver leading performance and commercial advantage, Managed via single, customer-facing dashboard, iSOC is a modular service managed through a single agreement for simplicy and scale.
OVERVIEW
Explore future-ready capabilities
Vohkus Intelligent Service Operations Centre (ISOC) is an AIOps based Service platform built with highly skilled people, processes, tools, and automation. The ISOC is a purpose-built service platform designed to provide an Enterprise-class experience.
OVERVIEW
Explore future-ready capabilities
Vohkus Intelligent Service Operations Centre (ISOC) is an AIOps based Service platform built with highly skilled people, processes, tools, and automation. The ISOC is a purpose-built service platform designed to provide an Enterprise-class experience.
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REDUCED TCO
Tiered Service Model to help eliminate 24x7 overhead costs by consolidating your IT operations, all delivered from our global locations.
PROACTIVE SERVICES
Proactive fix and automation via AIOps / Machine Learning gives a strategic shift from a reactive to proactive approach, and with a scalable delivery model to support your growth.
Cloud Consultancy
Take the first step of your cloud journey with our consultancy and advisory services. Every business is different, so we’ll work with you collaboratively and recommend the best cloud solution for you, aligning with your technical and business needs.
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Vendor and technology agnostic solutions
State-of-the-art technologies using ServiceNow & ScienceLogic
Our service operations center is powered by state-of-the-art technologies, including ServiceNow and ScienceLogic. These tools enable us to provide you with the best possible service experience
AI Operations & Run book automation
Proactive fix and automation via AIOps / Mcahine Learning gives a strategic shift from a reactive to proactive approach, and with a scalable delivery model to support your growth.
AIOPs and RBA capabilities powered by ScienceLogic & ServiceNow solution
Our AI-powered operations (AIOPs) and robotic process automation (RBA) capabilities, powered by ScienceLogic and ServiceNow, enable us to automate tasks, improve efficiency, and reduce costs.
A full suite of operations.
We understand the challenges of managing your company’s ever-changing IT needs in-house, which can be quite a hassle… Bid farewell to these IT challenges and allow us to create a robust IT support service that your stakeholders and communities can genuinely depend on.
PRODUCTION OPERATIONS
- Major incident management
- Daily ready for business checks
- Improved Mean Time to Resolution (MTTR)
NETWORK OPERATIONS
- Connectivity / device status monitoring
- Network Utilisation & capacity monitoring
- Managed SDWAN
24/7 PROACTIVE MONITORING
- Event Management
- Incident Triage
- Backup and replication Monitoring
THIRD PARTY CO-ORDINATION
- Coordinate with relevant Third-party service provider
- Manage the hardware & software support with OEMs
SECURITY OPERATIONS
- Perimeter & End-Points alerts & threat monitoring
- Pen-Test and Vulnerability Remediations
- Monitor patch compliance
- Assistance with Internal and External Auditing
DATACENTRE & CLOUD OPERATIONS
- Hardware & Systems monitoring
- Managed Storage Services
- Server & Database monitoring